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Global Operation Program Manager

[March 2020 – Till date] Microsoft Corporation

  • Lead and oversee global operations programs, ensuring alignment with Microsoft's strategic objectives.

  • Develop and execute program plans to meet business goals and enhance operational efficiency.

  • Collaborated with cross-functional teams to provide timely resolutions to critical product issues and prioritize feature enhancements based on customer feedback.

  • Conducted regular training sessions to keep the support team updated on the latest product features, troubleshooting techniques, and customer service best practices.

  • Collaborate with cross-functional teams, including product development, marketing, sales, and finance, to drive cohesive program execution.

  • Facilitate communication and alignment among diverse teams spread across geographies.

  • Manage end-to-end project lifecycle from initiation to closure, ensuring on-time and within-budget delivery of key milestones.

  • Employ agile methodologies to adapt to evolving project requirements and business needs.

  • Engage with stakeholders at all levels, including executives, to understand business requirements and expectations.

  • Provide regular updates and reports on program status and key performance indicators.

  • Identify opportunities to enhance operational efficiency and implement process improvements

  • Streamline global operations to optimize resource allocation and reduce redundancies.

  • Assess and mitigate risks associated with global operations programs.

  • Develop and implement risk management strategies to ensure program success.

  • Define and track key performance metrics to measure program success.

  • Conduct data analysis to derive insights and guide decision-making for continuous improvement.


  • Effectively orchestrated the incorporation of Copilot usage within the organization, leading to a 55% enhancement in operational efficiency through meticulous customer technical scoping.

  • Optimized worldwide operations, resulting in a 40% cost reduction without compromising on high-quality standards.

  • Spearheaded the introduction of innovative operational processes, resulting in a 30% reduction in project delivery timelines.

  • Implemented a strategic resource allocation model that optimized workforce deployment, leading to a 25% increase in team productivity.

  • Implemented customer-centric initiatives that significantly improved client satisfaction scores, achieving a 15% increase in customer feedback ratings.

  • Played a pivotal role in supporting the company's global expansion by efficiently scaling operations to accommodate new market

  • Successfully integrated Agile methodologies into project management practices, leading to a 30% increase in project adaptability and responsiveness to changing business needs.

  • Championed a culture of continuous improvement by actively seeking and implementing feedback, resulting in a 15% year-over-year improvement in operational processes.

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