Global Operation Program Manager
[March 2020 – Till date] Microsoft Corporation
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Lead and oversee global operations programs, ensuring alignment with Microsoft's strategic objectives.
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Develop and execute program plans to meet business goals and enhance operational efficiency.
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Collaborated with cross-functional teams to provide timely resolutions to critical product issues and prioritize feature enhancements based on customer feedback.
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Conducted regular training sessions to keep the support team updated on the latest product features, troubleshooting techniques, and customer service best practices.
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Collaborate with cross-functional teams, including product development, marketing, sales, and finance, to drive cohesive program execution.
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Facilitate communication and alignment among diverse teams spread across geographies.
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Manage end-to-end project lifecycle from initiation to closure, ensuring on-time and within-budget delivery of key milestones.
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Employ agile methodologies to adapt to evolving project requirements and business needs.
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Engage with stakeholders at all levels, including executives, to understand business requirements and expectations.
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Provide regular updates and reports on program status and key performance indicators.
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Identify opportunities to enhance operational efficiency and implement process improvements
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Streamline global operations to optimize resource allocation and reduce redundancies.
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Assess and mitigate risks associated with global operations programs.
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Develop and implement risk management strategies to ensure program success.
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Define and track key performance metrics to measure program success.
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Conduct data analysis to derive insights and guide decision-making for continuous improvement.
Achievement
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Effectively orchestrated the incorporation of Copilot usage within the organization, leading to a 55% enhancement in operational efficiency through meticulous customer technical scoping.
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Optimized worldwide operations, resulting in a 40% cost reduction without compromising on high-quality standards.
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Spearheaded the introduction of innovative operational processes, resulting in a 30% reduction in project delivery timelines.
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Implemented a strategic resource allocation model that optimized workforce deployment, leading to a 25% increase in team productivity.
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Implemented customer-centric initiatives that significantly improved client satisfaction scores, achieving a 15% increase in customer feedback ratings.
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Played a pivotal role in supporting the company's global expansion by efficiently scaling operations to accommodate new market
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Successfully integrated Agile methodologies into project management practices, leading to a 30% increase in project adaptability and responsiveness to changing business needs.
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Championed a culture of continuous improvement by actively seeking and implementing feedback, resulting in a 15% year-over-year improvement in operational processes.